Skip to main content

​
Telephony

Telephony lets your voice agents receive and make phone calls. Lyzr supports three carriers: Twilio, Telnyx, and Plivo.

​
Supported carriers

CarrierInboundOutboundNotes
Twilio✓✓Widest global coverage
Telnyx✓✓Cost-effective, lower latency
Plivo✓✓Strong Asia-Pacific coverage

​
Connecting a carrier

  1. Open Voice in the sidebar, then select the Telephony tab
  2. Select your carrier
  3. Enter credentials (Account SID + Auth Token for Twilio; similar for Telnyx and Plivo)
  4. Purchase or import a phone number
  5. Assign the number to a voice agent

​
Inbound vs. outbound

Inbound — Users call your phone number. The call routes to your voice agent. Outbound — Your agent initiates calls to users (appointment reminders, proactive outreach, campaign follow-ups).

​
Analytics

All calls are logged with duration, transcript, message count, recording, and close reason. View call analytics in the Transcripts tab under Voice.

​
Full voice agent reference

See Voice Agents overview for engine configuration (Realtime vs. Pipeline), latency trade-offs, and transcript analysis.