Zendesk

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling agents to manage helpdesk operations, engage customers, and resolve support requests efficiently.

Setup

In Agent Studio, go to Tools → Zendesk → Connect
Sign in with your Zendesk account and authorize access
Review the requested permissions and click Allow

Available actions

Action	Description
`ZENDESK_COUNT_ZENDESK_ORGANIZATIONS`	Returns the total number of organizations in a Zendesk account as a single numeric value.
`ZENDESK_CREATE_ZENDESK_ORGANIZATION`	Creates a new organization in Zendesk with a unique name and optional external ID.
`ZENDESK_CREATE_ZENDESK_TICKET`	Creates a support ticket in Zendesk with full field support including subject, description, priority, assignee, and custom fields.
`ZENDESK_CREATE_ZENDESK_USER`	Creates a new user in Zendesk with a specified name, email, role, and optional profile details.
`ZENDESK_DELETE_ZENDESK_ORGANIZATION`	Permanently deletes a Zendesk organization by its ID; this action is irreversible.
`ZENDESK_DELETE_ZENDESK_TICKET`	Permanently deletes a Zendesk ticket and its entire conversation history by ticket ID.
`ZENDESK_DELETE_ZENDESK_USER`	Permanently removes a user account from Zendesk by user ID.
`ZENDESK_DESTROY_MANY_ORGANIZATIONS`	Bulk-deletes up to 100 Zendesk organizations in a single asynchronous operation using IDs or external IDs.
`ZENDESK_GET_ABOUT_ME`	Returns profile and permission details for the currently authenticated Zendesk user.
`ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS`	Retrieves the full list of organizations in a Zendesk account, requiring client-side filtering for name or domain.
`ZENDESK_GET_USER`	Fetches complete profile details for a single Zendesk user by their numeric ID.
`ZENDESK_GET_ZENDESK_ORGANIZATION`	Retrieves metadata for a specific Zendesk organization by its numeric ID.
`ZENDESK_GET_ZENDESK_TICKET_BY_ID`	Fetches full details of a Zendesk ticket by ID, including comments and attachments.
`ZENDESK_LIST_ZENDESK_TICKETS`	Lists Zendesk tickets with support for pagination, sorting, and filtering by external ID.
`ZENDESK_LIST_ZENDESK_USERS`	Lists Zendesk users with pagination and optional filtering by role or external ID.
`ZENDESK_REPLY_ZENDESK_TICKET`	Adds a public reply or internal note to an existing Zendesk ticket by ticket ID.
`ZENDESK_SEARCH_ZENDESK`	Searches for tickets, users, organizations, and groups in Zendesk using Zendesk query syntax.
`ZENDESK_SEARCH_ZENDESK_USERS`	Searches Zendesk users by email or name, returning matching user records across all roles.
`ZENDESK_UPDATE_ZENDESK_ORGANIZATION`	Updates the fields of an existing Zendesk organization, such as name, notes, or domain names.
`ZENDESK_UPDATE_ZENDESK_TICKET`	Updates an existing Zendesk ticket’s fields including status, priority, assignee, and custom fields, with optional comment.

Adding to an agent

Open your agent in Agent Studio → Agent Builder
Go to Tools and enable Zendesk
Select only the actions your agent needs
Set auth mode: Shared (agent acts on one account) or Per-user (each end-user connects their own account)

Example use cases

Automated ticket triage and routing An agent monitors incoming support tickets, reads their subject and description, and automatically sets priority and assigns them to the appropriate group based on keywords or category, reducing manual triage time. Customer onboarding support automation When a new customer signs up, an agent creates a Zendesk user, links them to the correct organization, and opens a welcome ticket so the support team can proactively reach out and confirm a smooth onboarding experience. Escalation and status update notifications An agent periodically lists open tickets sorted by update time, identifies those stale beyond a threshold, updates their status or priority, and adds an internal note to alert the assigned agent, ensuring no request goes unresolved.

Models & LLM Providers

Tools

Data

Protocols

Setup

Available actions

Adding to an agent

Example use cases

​Setup

​Available actions

​Adding to an agent

​Example use cases

Setup

Available actions

Adding to an agent

Example use cases