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Microsoft Teams integrates chat, video meetings, file storage, and team collaboration within Microsoft 365, enabling agents to send messages, manage teams and channels, schedule meetings, and coordinate with users across your organization.

Setup

  1. In Agent Studio, go to ToolsMicrosoft TeamsConnect
  2. Sign in with your Microsoft account and authorize access
  3. Review the requested permissions and click Allow

Available actions

Adding to an agent

  1. Open your agent in Agent Studio → Agent Builder
  2. Go to Tools and enable Microsoft Teams
  3. Select only the actions your agent needs
  4. Set auth mode: Shared (agent acts on one account) or Per-user (each end-user connects their own account)

Example use cases

Automated meeting scheduler: An agent collects availability from stakeholders and uses MICROSOFT_TEAMS_CREATE_MEETING to schedule a Teams meeting, then sends a confirmation via MICROSOFT_TEAMS_TEAMS_POST_CHAT_MESSAGE to each participant. Onboarding team provisioning: When a new team is created for a project, an agent uses MICROSOFT_TEAMS_CREATE_TEAM and MICROSOFT_TEAMS_TEAMS_CREATE_CHANNEL to set up the workspace structure, then calls MICROSOFT_TEAMS_ADD_MEMBER_TO_TEAM to add all relevant team members automatically. Incident response notifications: An agent monitors for alerts and uses MICROSOFT_TEAMS_TEAMS_POST_CHANNEL_MESSAGE to broadcast incident updates to an on-call channel, then threads follow-up details using MICROSOFT_TEAMS_TEAMS_POST_MESSAGE_REPLY as the situation evolves.