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Telegram is a cloud-based messaging platform that lets you build bots to send messages, manage chats, run polls, and interact with users at scale.

Setup

  1. In Agent Studio, go to ToolsTelegramConnect
  2. Paste your API key from the Telegram BotFather dashboard

Available actions

Adding to an agent

  1. Open your agent in Agent Studio → Agent Builder
  2. Go to Tools and enable Telegram
  3. Select only the actions your agent needs
  4. Set auth mode: Shared (agent acts on one account) or Per-user (each end-user connects their own account)

Example use cases

Automated customer support notifications Connect your support pipeline to Telegram so that when a ticket is created or updated, the agent automatically sends a message to the relevant user or support channel with the latest status. Community engagement with polls Run scheduled polls in a Telegram group to gather user feedback or votes on upcoming features, then collect and summarize responses using TELEGRAM_SEND_POLL and TELEGRAM_GET_UPDATES. Alert broadcasting to channels Configure the agent to monitor an external data source (such as error logs or market data) and use TELEGRAM_SEND_MESSAGE to broadcast real-time alerts to a Telegram channel when thresholds are crossed.